DESPATCH
The
courier
EdS ships worldwide
through the guaranteed courier service
Fedex.
Fulfil an
order
The orders placed and paid with immediate credit (paid by
Credit Card) within 2 p.m. are despatched the same
day
, once the customer receives the
email of order confirmation. The orders placed and paid with
immediate credit (paid by Credit Card) after 2 p.m. are
despatched the day after.
The orders placed and paid with bank transfer are despatched as
soon as the credit is accepted. Usually the credit times
are 2-3 working days.
Guaranteed
delivery
The despatch costs include the insurance against any damage
caused by the courier for the entire amount of the parcel
and the despatch
costs.
Emporio
dello Scooter is responsible for the shipment from the moment
in which the parcel is despatched to the moment in which it
reaches the destination.
• Pay attention to low-cost despatches! They
are convenient but what do they really guarantee? The
majority of sellers accept no responsibility for damages or
loss of the parcel. In this particular case the
responsibility is ascribed to the customer, who will have to
personally contact the courier.
|
DELIVERY |
Delivery
times
Delivery times vary
according to the destination: 1 working day for
deliveries in Italy; 2 working days for deliveries in
the islands; 3-5 working days for international
deliveries.
Shipping
address and reception of goods
The customer receives the
parcel to the address registered on the personal
profile of emporiodelloscooter.com. If the
customer wants the parcel to be sent to a different
address he/she can modify it while placing the
order.
As the courier
delivers mornings and afternoons (until 7
p.m
.) a person must be present at the address provided by the
customer.
The courier makes two attempts of delivery. If the
customer is missing or the address results wrong after
the second try the parcel will directly return to Emporio
dello Scooter.
If the parcel has not been
delivered within the time expected (see the above mentioned
delivery times) contact us sending an email to
info@emporiodelloscooter.com
or calling at our
office (tel. 0423
639510).
We are not responsible for undelivered parcels when
the address is wrong or the addressee is missing. In this
particular case the despatch costs, which include the
costs to return the parcel to EdS and those to send it
again to the addressee, will be charged to the
customer.
Delivery:
check on the basic integrity of the
parcel
The customer must check on
the basic integrity of the parcel at the moment of reception. If
the person receiving the parcel observes any sign
of damage, the package must be ACCEPTED WITH A RESERVATION
contesting the courier and informing us by email:
info@emporiodelloscooter.com.